PillDeliver: Medication Delivery

Order and Receive Medication at the comfort of your Home / Office!

The PillDeliver service offered at NNI@TTSH offers doorstep delivery of medications to a local address of your choice.

Receive your medication within two weeks of submitting your order!

Step 1: Check Your Eligibility

1. Only prescriptions from NNI@TTSH are eligilble for PillDeliver.

For medication delivery services at other hospitals, refer to:

• NNI@SGH
• NNI@CGH
• NNI@KKH
• NNI@SKH

2. Refrigerated medications and items are eligible for PillDeliver. Controlled drugs are not.

Step 2: Order Your Medications

1. As your medications will take two weeks to reach you, ensure that you have two weeks’ worth of medications on hand.

Click here for a guide on how to check if you have enough medication.

4 ways to order your medication:

1. Submit your order via FormSG (click here for a guide)
2. Go to the HealthHub App (more instructions here)
3. Visit pharmacy counters (e.g. PillCheck counter at NSOC / B2 Outpatient Pharmacy)
4. Speak to the TTSH pharmacy staff at 6357 2050
    

Operating Hours:
Weekdays: 9.30am - 5.30am
Closed on Weekends and Public Holidays

Step 3: Select Delivery Timing

 
Step 4: Receive Your Medications

Three Days Before Your Delivery

• You may receive a call from the TTSH pharmacy on your order, if needed.
• For orders placed through FormSG or HealthHub, a confirmation email will be sent to the email address provided in the form.
• For orders made through the TTSH pharmacy staff or other methods, no confirmation email will be sent. The TTSH pharmacy will not be calling you to confirm your order, unless more information is needed. Rest assured that the pharmacy is getting your order ready.
• A free video consultation with a TTSH pharmacist may be arranged, if you need help with your medication.

On the Day of Delivery

• You will receive an SMS with a pin code.
• Ensure that you or someone is at the chosen timeslot and delivery address to receive the medications.
• Quote the pin code to the deliveryman to receive your medications. If you did not receive a pin code, the deliveryman will verify your identity through other means such as asking for the patient’s name.
• The medications CANNOT be left unattended on the shoe rack/riser/benches etc outside your home.
  If no one is home to receive the medications, they will be sent back to the TTSH pharmacy. The pharmacy will contact you for self-collection or re-delivery. For each re-delivery, there will be a charge of additional $9.
  

Step 5: Pay Your Bills

• You will receive a bill by mail for any outstanding amount to be paid.
• Make payment via any of the methods listed on the bill e.g. AXS/PayNow/SAM Kiosk/Mobile Payment/Internet Payment) within one week of receiving the bill.
  

Frequently Asked Questions

1. How much is the PillDeliver service?

*Effective 24 Apr 2023, Mon

2. I need my medications urgently. Can I collect them from the TTSH Pharmacy?

Yes, you may collect your medications from the TTSH pharmacy or opt for express PillDeliver service for an additional $9.

3. How do I know if I have enough medication to last me through the delivery or till my next appointment?

Click here for a guide on how to check if you have enough medication.

4. Only a portion of my prescription was delivered/collected previously, how do I check my medication balance?

Please refer to the Memo for Balance Medication that was issued to you during the last medication collection / delivery. The Memo will indicate your outstanding balance.

5. If I am not home to receive my medications, can someone receive it on behalf of me? Do I need to authorise him/her for the collection?

Yes, someone else can receive the medications on your behalf. He/she would need to quote the pin code that you will receive via SMS. No pre-authorisation is needed.

6. I have questions on my medication. Who can I contact?

If you need help with your medications, call the TTSH pharmacy general enquiries hotline at 6357 2040 to speak to a pharmacist or arrange for a video consultation.

Operating Hours:
Weekdays: 9.30am - 5.30pm
Closed on Weekends and Public Holidays

7. I have changed my mailing address and/or contact number recently. How do I update my details?

To update your details, speak to our clinic staff at your next visit or call 6330 6363.

Operating Hours:
Mon – Wed, Fri: 8.00am – 5.30pm
Thu: 8.00am – 5.00pm
Closed on Sat, Sun and Public Holidays

For enquiries on PillDeliver, contact TTSH pharmacy medication delivery hotline: 6357 2050

Operating Hours:
Weekdays: 9.30am - 5.30pm
Closed on Weekends and Public Holidays

For more information on managing your medications, visit the below pages:

• Read your medication labels
• Create a medication list
• Remember to take your medications
• Pack a pill box
• Store your medications