Tele-Enquiry

No, tele-enquiry cannot be requested by patients.

NNI will review your referral information first. If suitable, you may be offered a tele-enquiry to help gather information and plan your visit for an in-person consultation at the NNI Neuroscience Clinic (NSOC) (NNI@TTSH).

The session takes approximately 15 minutes.

Your appointment details will be sent to you via email.

Should you need to change or cancel your appointment, please email us at pls@nni.com.sg, at least 3 working days before your appointment.

NNI Neuroscience Clinic (NSOC) (NNI@TTSH) Operating Hours (GMT+8)

• Monday to Wednesday, Friday: 8.00am to 5.30pm
• Thursday: 8.00am to 5.00pm
• Closed on Saturdays, Sundays, and Public Holidays

Before your appointment:

• Ensure you have a mobile phone, tablet, or computer with internet access and camera
• Check that your device’s camera is turned on during the session
• Download Zoom and refer to the step-by-step user guide
• Ensure you have received the email with the Zoom link

On your appointment day:

• Join the Zoom session at least 15 minutes before your appointment, and sit in a quiet, well-lit location where you can speak privately
• Have the following documents ready:
  • Identification document (such as Passport)
  • A referral letter or medical summary
  • Relevant scan and test results
  • Information about diagnosis and treatment history
• No recording is allowed (e.g. screenshot, photo, video, or audio recording)
• Arrange for a translator to be present if you need help communicating in English

As a tele-enquiry session is not a medical consultation, we will not be able to examine you or provide a definitive diagnosis, treatment plan, prescription, medical certificate or medical report. If you have new or worsening symptoms, please seek medical advice from your local doctor.

For all medical emergencies or if you feel unwell, do not proceed with Tele-enquiry. Please seek immediate medical care at your nearest healthcare facility.

We seek your understanding, as there may be a delay due to the previous appointment.

Please wait in the Zoom Waiting Room. Should there be a disruption to the tele-enquiry session, our staff will assist with rescheduling the appointment if needed.

If further assessment is appropriate, you may be offered a face-to-face consultation at NSOC (NNI@TTSH) in Singapore. Our staff will update you on the next appointment details via email. Any diagnosis and treatment recommendations can only be provided after an in-person consultation and assessment at NNI.

Should you have further queries, please email pls@nni.com.sg.

You may reach us at pls@nni.com.sg. Should there be difficulty resolving the issues, we will reschedule the appointment.

Should there be abrupt disconnection midway during the tele-enquiry, please join back the session with the same Zoom link provided.

Our staff will assist with rescheduling your appointment. You may also email pls@nni.com.sg for assistance.

To maintain confidentiality and privacy, tele-enquiry sessions are not recorded.

Personal Data collected, used, or disclosed will be kept confidential. There will be no screenshots, photographs, audio or video recordings (“Recordings”) taken during a tele-enquiry session by any means without prior agreement.