Planning For Your Visit

Visiting the National Neuroscience Institute at Tan Tock Seng Hospital (NNI@TTSH)?

Make your visit stress-free.

This guide covers what you need to know from pre-arrival preparation to your appointment day, helping you navigate your visit with confidence so you can focus on what matters most - your care.

1. How can I make, change or cancel an appointment?

Consultation at NNI is by-appointment only.

To make, change or cancel an appointment with NNI@TTSH,

1. Use the NHG Health app
2. Use the HealthHub app
3. Fill in the online form
4. Email appointments@nni.com.sg
5. call 6330 6363

Do submit appointment requests via the NHG Health / HealthHub app or online form, as call volumes are high. We appreciate your patience as you may be placed on hold during peak times.

Our call centre staff will need your NRIC or other types of identification to help. If your contact information or mailing address has changed, let us know so we can update your record.

Note:

• Visit the Polyclinic or General Practitioner (GP) for a referral to NNI, before making an appointment
  • When requesting a referral from your GP, ask your GP to email NNI at appointments@nni.com.sg
  • Attach the Community Health Assist Scheme (CHAS) form to receive subsidies for medical care (if applicable)
• All first-visit requests will be screened by our doctors and the earliest available slot will be offered to urgent cases
• Appointments are scheduled based on your convenience and our doctors' and nurses' availability during designated clinic sessions

To make, change or cancel an appointment with

• NNI@Changi General Hospital
• NNI@Khoo Teck Puat Hospital
• NNI@KK Women’s and Children’s Hospital
• NNI@Sengkang General Hospital
• NNI@Singapore General Hospital
• NNI@Woodlands Hospital, go to Appointments

2. Am I considered a subsidised or private patient?

Subsidised:

1. Residents (Singaporeans, Permanent Residents) AND
2. Referred by a Polyclinic or Public Hospital where you are a subsidised patient AND
3. Do not specify the name of a specialist you would like to see

Private:

1. Non-Residents and Short-Term Visitors OR
2. Referred by a Public Hospital where you are a private patient, General Practitioner (GP) or Private Hospital OR
3. Specify the name of a specialist you would like to see 

*If you hold a Benefit Card such as the Community Health Assist Scheme (CHAS) Card and referred by a GP (with a CHAS form) or Private Hospital (with a collaboration of emergency form), you will be considered a subsidised patient.

3. How much are the consultation charges?

Click here for consultation charges.

4. How do I prepare for my appointment?

• Complete any required tests or scans before your appointment
• Follow instructions given to you such as fasting before blood tests (if needed)

5. How do I start a conversation with my doctor?

Understanding your medical condition will help you manage it effectively and make informed decisions about your treatment. Asking questions is essential for effective communication with your healthcare provider (doctor/nurse) and making the most of your clinic consultation.

Three tips to get the most out of your consultation:

• Write down your questions before the appointment
• Ask questions
• Clarify any doubts during your appointment

To know more about your condition, visit Conditions & Treatments and search for the condition by name. Our staff are here to help you understand and manage your condition - if you have any questions, please ask!

Questions you may wish to ask during your consultation:

1. What do I bring to my appointment?

For First-Time Visits:

• Residents (Singaporeans, Permanent Residents):
  • NRIC / Birth Certificate
  • Civil Service Card (if available)
• Non-Residents, Short-Term Visitors:
  • Passport / Employment Pass / Dependant Pass / Work Pass / Work Permit
• Referral Letter (if available)
• Current / past medical reports and investigation results / films (if available)
• Benefit Cards (if available)
  • Community Health Assist Scheme (CHAS) Card
  • Letter of Guarantee (LOG): A LOG is an assurance of payment offered by insurers or organisations to healthcare institutions. The LOG helps you obtain a waiver of the upfront cash deposit required by healthcare institutions.

For Repeat Visits:

• Residents (Singaporeans, Permanent Residents):
  • NRIC / Birth Certificate
  • Civil Service Card (if available)
• Non-Residents, Short-Term Visitors:
  • Passport / Employment Pass / Dependant Pass / Work Pass / Work Permit
• Any form given to you on your previous visit, for further tests to be done e.g. blood test, scans (if available)
• Benefit Cards (if available)
  • Community Health Assist Scheme (CHAS) Card
  • Letter of Guarantee (LOG): A LOG is an assurance of payment offered by insurers or organisations to healthcare institutions. The LOG helps you obtain a waiver of the upfront cash deposit required by healthcare institutions.

2. What time should I be here for my appointment?

Arrive at least ten minutes before your appointment time if you are seeing the doctor.

Arrive at least two hours before your appointment time if you have tests scheduled e.g. blood tests, scans

If you are late for your appointment, you will be seen at the next available slot and this could be at the end of the clinic session. If you are unable to wait or the doctor is unable to extend his/her clinic due to other appointments, our staff will arrange another appointment for you.

3. How long will my visit take?

Your visit may take one to three hours, depending on the number of patients in the clinic, your condition, if tests are needed and any medical emergencies.

4. How do I get to NNI?

Click here for directions

Note: Click here for the latest Communicable Diseases Guidelines

1. What is the registration process?

There are two ways to register for your appointment:

1. Via the NHG Health / Health Hub app before you arrive at the clinic or 
2. Via the Self-Service Station when you arrive at the clinic.

You are strongly encouraged to register via the NHG Health app to receive real-time updates about your Queue Number and Appointment Status.

Register via the NHG Health / HealthHub App

• Step 1: Two hours before your appointment, login to your NHG Health / HealthHub app with your SingPass
• Step 2: Go to 'Appointments'
• Step 3: Under 'Upcoming', look for your appointment with NNI
• Step 4: Tap 'Register'
• Step 5: Answer the ‘Pre-Registration Questionnaire’
• Step 6: Tap ‘I Have Arrived’ when you have reached NNI.              
  • Here, you can see your Queue Number, how many patients are ahead of you and your e-itinerary.              
  • You do not need to register again at the Self-Service Station.
• Step 7: Take a seat near the consultation room and wait for your Queue Number to show onscreen. Queue numbers are not called in sequence. 

Note:

• Only tap on ‘I Have Arrived’ if you have reached NNI. If you miss your Queue Number, you will need to register again via NHG Health / HealthHub app or at the Self Service Station in our clinic.
• If you had a same-day appointment at the (a) Neuroradiology Department (b) Neurodiagnostic Laboratory or (c) other clinics within Tan Tock Seng Hospital before your visit today, register again via the NHA Health / HealthHub app or the Self-Service Station.

Useful Links:

Download NHG Health App on Apple App Store

Download NHG Health App on Google Play Store

Read NHG Health App FAQ

Refer to NHG Health App User Guide

Register at the Self-Service Station

• Step 1: Scan your NRIC / Identity Card.
• Step 2: Take a queue ticket
• Step 3: Take a seat near the consultation room and wait for your Queue Number to show on screen. Queue numbers are not called in sequence.

Note:

• If your registration fails, proceed to Counter A or B for help.
• If you miss your Queue Number, you will need to register again.

2. What if I missed my turn at the clinic?

If you miss your turn / Queue Number, you will need to register again.

Your NHG Health app will be updated with the following status: ‘You have missed your queue. Please rejoin through the self-service booth or approach our staff for assistance.'

Your Queue Number will also appear on the TV screens in the clinic under the column, ‘Missed Queue’.

To rejoin the queue, register again via the NHG Health / HealthHub app or at the Self-Service Station near the entrance before heading to the wait area. Approach our clinic staff for assistance if you need help.

3. I have a same-day test or scan, what should I do?

Go to the Neuroradiology Department (NRD), Level B1 or Neurodiagnostic Laboratory (NDL), Level 2, NNI Block (Orange), if same-day tests / scans have been scheduled before or after your appointment at the Neuroscience Clinic (NSOC).

Register via the NHA Health / HealthHub app or at the Self-Service Station upon arrival.

For those heading to the Neuroscience Clinic (NSOC) after your test / scan, you will need to register again.

4. Which doctor will I see?

Subsidised patients will receive team-based care led by an assigned specialist. Private patients will receive team-based care led by their choice of specialist.

All patients will receive the same quality of care regardless of their subsidy status.

Eligible patients are strongly encouraged to use Drop and Go to reduce time spent waiting at the clinic and the TTSH Pharmacy.

With Drop and Go, payment for the visit can be made online and medication, if any, will be delivered to your address for a fee. Find out more about Drop and Go here.         

1. What payment modes can I use at the clinic?

• Credit / Debit cards (AMEX / Mastercard / VISA)
• NETS
• PayNow
• MediSave

Check the receipt and inform our staff of any inaccuracies immediately.

Note:

• Outpatient charges are not payable through MediSave except for conditions under the Ministry of Health (MOH) Chronic Disease Management Programme (CDMP). Those applicable to NNI are Stroke, Dementia, Parkinson’s Disease and Epilepsy: https://www.moh.gov.sg/cost-financing/healthcare-schemes-subsidies/medisave
• Payment is subject to withdrawal limits under current MediSave regulation
• We are not able to check your MediSave balance or deductions. We can only see if a claim is successful or unsuccessful, for example, if there is insufficient balance in your MediSave account or if the annual withdrawal limit has been reached.
• Contact the Central Provident Fund (CPF) to check your MediSave balance and usage: www.cpf.gov.sg

2. How do I collect my medication?

Medications can be delivered to you via the Medicine Delivery service or collected at the TTSH Pharmacy, Level B2.

For collection at the TTSH Pharmacy, register at the TTSH Pharmacy via the NHG Health / HealthHub app under “Pharmacy Queue”, or register via the Self-Station Station in the TTSH Pharmacy.