Video Consultation (Overseas Patients)

You may be suitable if:

• You have previously attended an in-person consultation, and you are an existing patient on follow-up at NNI Neuroscience Clinic (NSOC) (NNI@TTSH)
• Your condition is stable
• Your medications have remained unchanged since your last visit
• You or your caregiver can communicate clearly, follow instructions during the consultation, and take part in medical counselling effectively in English. If needed, please arrange for a translator to be present during the video consultation.  

Video consultation is not suitable if:

• You are seeing your doctor for the first time
• Your condition requires a physical examination
• Your condition is unstable or has recently worsened

Your doctor will assess whether this service is appropriate for you. If you are experiencing a medical emergency, please seek immediate medical care at your nearest healthcare facility.

• Your doctor will not be able to examine you physically 
• Your condition will be assessed and managed based on information you provide during the consultation. Please inform your care team about any new symptoms, recent illnesses, hospitalisations, or changes in your condition, as these may affect your assessment and treatment
• Some physical signs may not be easily detected through video consultations. Audio, video, or connection issues may also affect communication
• If you feel that video consultation is inadequate to address your medical condition, you may terminate the consultation at any time, and arrange for an in-person clinic visit 
• Patients without agency (e.g. patients living with dementia) must be accompanied by next-of-kin or a caregiver 

Personal Data collected, used, or disclosed will be kept confidential. There will be no screenshots, photographs, audio, or video recordings (“Recordings”) done by both the Institution and patient during the video consultation by any means without prior agreement. 

You can:

• Speak to your doctor or nurse during your next appointment, or
• Email nsoc_vc_team@nni.com.sg, or
• Complete the online request form

NNI Neuroscience Clinic (NSOC) (NNI@TTSH) Operating Hours (GMT+8)

• Monday to Wednesday, Friday: 8.00am to 5.30pm
• Thursday: 8.00am to 5.00pm
• Closed on Saturdays, Sundays, and Public Holidays

The consultation fee is the same as your usual clinic visit.

Your appointment details will be sent to you by SMS and/or email. Please ensure that you are available at the scheduled time. 

Should you need to change or cancel your appointment, please email nsoc_vc_team@nni.com.sg at least 7 working days before the appointment date.

Before your appointment:

• Ensure you have a mobile phone, tablet, or computer with internet access and camera
• Ensure your device’s camera is turned on during the session
• Ensure you have downloaded Zoom. Please refer to the step-by-step user guide.
• Ensure you have received the email with the Zoom link

On your appointment day:

• Join the Zoom session at least 15 minutes before your appointment.
• Sit in a quiet, well-lit location where you can speak privately
• Prepare a list of questions you would like to ask
• Note how much medication you have left if you require a refill
• Remember to request a medical certificate if you need one
• No recording is allowed (e.g. screenshot, photo, video, or audio recording)

Please note that physical examination cannot be performed through video.

If you have new or worsening symptoms, please contact appointments@nni.com.sg to arrange an in-person consultation. For all medical emergencies or if you feel unwell, do not proceed with video consultation. Please seek immediate medical care at your nearest healthcare facility.

We seek your understanding as there may be a delay in the previous consultation. Please wait for your doctor in the Zoom Waiting Room. Should there be a disruption to your video consultation, our staff will assist with rescheduling the appointment if needed.

If you are given a prescription, you may obtain your medications from a pharmacy in your area. 

If you are collecting the medications at your next visit to NNI Neuroscience Clinic (NSOC) (NNI@TTSH), please refer to TTSH Pharmacy website for information on medication collection. You may collect medications from TTSH Pharmacy at Basement 2, Tan Tock Seng Hospital, Singapore.

We are unable to deliver medications to your overseas residence due to risk, governance and compliance with your country’s regulations.

Our staff will update you on the next appointment details, prescription and any tests required via email.  

Payment may be done via HealthHub: Bills & Payments

For a step-by-step guide for payment, please click here.

If you have requested a medical certificate, a digital copy will be emailed to you. Should you have further queries, please email nsoc_vc_team@nni.com.sg.

Our staff will try to help you resolve the issue. You may email us at nsoc_vc_team@nni.com.sg. If needed, we will reschedule the appointment or arrange a face-to-face appointment. Should there be abrupt disconnection midway during video consultation, please rejoin the session with the same Zoom link provided.

Our staff will assist with rescheduling your appointment. You may also email nsoc_vc_team@nni.com.sg for assistance.

If you have recently been admitted to hospital, visited the Emergency Department, or your condition has changed, please email nsoc_vc_team@nni.com.sg to let us know before your appointment. For all medical emergencies or if you feel unwell, do not proceed with video consultation. Please seek immediate medical care at your nearest healthcare facility.

No. To protect the privacy of our patients and caregivers, video consultations are not recorded. Your healthcare provider will update your medical records after the consultation.