Together with Tan Tock Seng Hospital, Ren Ci Hospital and Ang Mo Kio - Thye Hua Kwan Hospital, NNI@TTSH Campus will be on a new electronic medical record system from 30 July 2022.
The Next-Generation Electronic Medical Record (NGEMR) system is an initiative by the Ministry of Health (MOH) to coordinate patient care, by having one centralised platform to store patient data.
This means that care teams from hospitals and healthcare institutions from the National Healthcare Group (NHG) and the National University Health System (NUHS), can access your medical information more quickly, without having to request for records. This saves time and costs, and reduces the need for repeat tests.
We are excited to be part of Singapore's journey towards better care as ONE.
Hospitals and Institutions under NHG and on NGEMR:
- Tan Tock Seng Hospital
- National Healthcare Group Polyclinics
Hospitals and Institutions under NUHS and on NGEMR:
- National University Hospital
- Ng Teng Fong General Hospital
- Alexandra Hospital
- Jurong Community Hospital
- National University Polyclinics
- Jurong Medical Centre
Frequently Asked Questions (FAQs)
1. Why the need to upgrade the medical record system? What are the benefits to me?
This initiative by aims to coordinate care for yourself and loved ones. By having one platform to store medical records, your care team from institutions under the NHG and NUHS, can access your medical records quickly, without having to request for it.
This means
- Smoother management of your care as your test results, medication prescriptions, medical history and treatment plans from across NHG and NUHS institutions will be compiled
- Greater convenience for you as you no longer need to bring along paper copies of your medical results.
- Improved appointment scheduling as our staff can check your upcoming appointments made at NHG and NUHS institutions, to avoid clashes.
2. Why am I not issued a bill? / Why am I not able to make payments?
NNI has just switched over to a new medical records system. As such, payment collection across Tan Tock Seng Hospital will be postponed from 30 Jul – 21 Aug 2022.
This gives us time to make sure that all bills are accurate during the transition period. The bills and payment instructions will be sent to you after 22 Aug 2022.
3. Why is my appointment taking longer than usual?
We have just changed to a new medical records system on 30 July. We want to ensure all your details are captured correctly.
As such, wait time may be slightly longer but the situation is temporary. Thank you for your patience and understanding.
4. Why is my next appointment scheduled so far away?
All our appointment slots are full.
Your appointment will be given based on your doctor’s assessment of your condition.
If you experience any sudden change for worse, call our clinic at 6330 6363 or go to the nearest Polyclinic / General Practitioner (GP) / Emergency Department (A&E) for an assessment.
Clinic Operating Hours:
Mon – Wed, Fri: 8.00am – 5.30pm
Thurs: 9.00am – 5.00pm
Sat, Sun, Public Holidays: Closed
5. I did a blood test at another Polyclinic / hospital (For example, Singapore General Hospital). Why are my records not in the system?
Only medical records stored with hospitals and institutions under NHG and NUHS, and currently on the NGEMR system can be viewed at the NNI@TTSH Campus.
Hospitals and Institutions under NHG and on NGEMR:
- Tan Tock Seng Hospital
- National Healthcare Group Polyclinics
Hospitals and Institutions under NUHS and on NGEMR:
- National University Hospital
- Ng Teng Fong General Hospital
- Alexandra Hospital
- Jurong Community Hospital
- National University Polyclinics
- Jurong Medical Centre
