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PillDeliver: Medication Delivery

​Order and Receive Medication at the comfort of your Home / Office!

The PillDelivery service offered at the NNI@TTSH Campus offers doorstep delivery of medications to a local address of your choice.

Receive your medication within two weeks of submitting your order!

 

Step 1: Check Your Eligibility

1. Only prescriptions from the NNI@TTSH Campus are eligilble for PillDelivery.

For medication delivery services at other campuses and partner hospitals, refer to:

2. Refrigerated medications and items are eligible for PillDelivery. Controlled drugs are not.

 

Step 2: Order Your Medications

1. As your medications will take two weeks to reach you, ensure that you have two weeks’ worth of medications on hand.

Click here for a guide on how to check if you have enough medication.

3 ways to order your medication:

  1. Submit your order via FormSG
  2. Speak to the TTSH pharmacy staff at 6357 2050
  3. Go to the HealthHub App
​Click on the menu​Click on Other Personal Health Services​Click on Medication Refill

 

Operating Hours:

Weekdays: 9.30am - 5.30am

Closed on Weekends and Public Holidays

 

Step 3: Select Delivery Timing

Time​Weekdays​Saturdays​Sundays & Public Holidays
​9am - 1pm​✓​✓​X
​2pm - 6pm​✓​✓​X
​7pm - 10pm​✓​X​X


 

Step 4: Receive Your Medications

Three Days Before Your Delivery

  • You may receive a call from the TTSH pharmacy on your order, if needed.
  • For orders placed through FormSG or HealthHub, a confirmation email will be sent to the email address provided in the form.
  • For orders made through the TTSH pharmacy staff or other methods, no confirmation email will be sent. The TTSH pharmacy will not be calling you to confirm your order, unless more information is needed. Rest assured that the pharmacy is getting your order ready.
  • A free video consultation with a TTSH pharmacist may be arranged, if you need help with your medication.

On the Day of Delivery

  • You will receive an SMS with a pin code.
  • Ensure that you or someone is at the chosen timeslot and delivery address to receive the medications.
  • Quote the pin code to the deliveryman to receive your medications. If you did not receive a pin code, the deliveryman will verify your identity through other means such as asking for the patient’s name.
  • The medications CANNOT be left unattended on the shoe rack/riser/benches etc outside your home.
    If no one is home to receive the medications, they will be sent back to the TTSH pharmacy. The pharmacy will contact you for self-collection or re-delivery. For each re-delivery, there will be a charge of additional $9. 

 

Step 5: Pay Your Bills

  • You will receive a bill by mail for any outstanding amount to be paid.
  • Make payment via any of the methods listed on the bill e.g. AXS/PayNow/SAM Kiosk/Mobile Payment/Internet Payment) within one week of receiving the bill.

 

Frequently Asked Questions

1. How much is the PillDelivery service?

The service is free for the 1st delivery of each month. Subsequent deliveries within the same month will be charged at $9 per trip.

Additional $9 will be charged in the following cases:

  • Urgent requests when delivery is needed in less than two weeks
  • Changes to order within three working days of your confirmed delivery date
  • Re-delivery of medications, when a previous attempt has not been possible due to no-one being in to receive the parcel

 

2. I need my medications urgently. Can I collect them from the TTSH Pharmacy?

Yes, you may collect your medications from the TTSH pharmacy or opt for express PillDelivery service for an additional $9.

 

3. How do I know if I have enough medication to last me through the delivery or till my next appointment?

Click here for a guide on how to check if you have enough medication.

 

4. If I am not home to receive my medications, can someone receive it on behalf of me? Do I need to authorise him/her for the collection?

Yes, someone else can receive the medications on your behalf. He/she would need to quote the pin code that you will receive via SMS. No pre-authorisation is needed.

 

5. I have questions on my medication. Who can I contact?

If you need help with your medications, call the TTSH pharmacy at 6357 2050 to speak to a pharmacist or arrange for a video consultation.

Operating Hours:
Weekdays: 9.30am - 5.30pm
Closed on Weekends and Public Holidays

 

6. I have changed my mailing address and/or contact number recently. How do I update my details?

To update your details, speak to our clinic staff at your next visit or call 6330 6363.

Operating Hours:
Mon – Wed, Fri: 8.00am – 5.30pm
Thu: 8.00am – 5.00pm
Closed on Sat, Sun and Public Holidays

 

For enquiries on PillDelivery, speak to TTSH pharmacy: 6357 2050

Operating Hours:
Weekdays: 9.30am - 5.30pm
Closed on Weekends and Public Holidays

 

For more information on managing your medications, visit the below pages: