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Your Clinic Visit

Thank you for choosing National Neuroscience Institute (NNI) as your partner in healthcare.

We hope the information here will help make your clinic visit easier.

 

Before Your Visit               

 
 

1. How can I make, change or cancel an appointment?

Consultation at NNI is by-appointment only.

To make, change or cancel an appointment:

 

  • Call or email our appointment centres:

NNI@SGH Campus
Tel: 6321 4377
Email: appointments@sgh.com.sg

Operating Hours:
Mon – Fri: 8:00am to 9:00pm
Sat: 8:00am to 2:00pm
Closed on Sun and Public Holidays

NNI@TTSH Campus
Tel: 6330 6363
Email: appointments@nni.com.sg

Operating Hours:
Mon – Wed, Fri: 8:00am to 5:30pm
Thu: 8:00am to 5:00pm
Closed on Sat, Sun and Public Holidays

                                  

Our call centre staff will need your NRIC number to provide help and make or change appointments. Tell our staff if your contact information or mailing address has changed so they can update your record.

Note:

  • Our doctors have scheduled clinic days and sessions. We will try to book an appointment that is convenient to you but this may not always be possible due to our doctors’ availability.
  • See the polyclinic doctor or General Practitioner (GP) first to check if you need specialist care and get a referral before your visit to NNI.
  • All first visits are screened by our doctors and if advised that your case is urgent, the earliest available slot will be given to you.
  • For new referrals from a primary healthcare physician or GP, fax the referral form to the neuroscience clinic after it has been completed by the referral doctor. Download the referral form here.

 

2. Am I considered a subsidised or private patient?

Subsidised:
a) Residents (Singaporeans, Permanent Residents) AND
b) Referred by a Polyclinic or public hospital where you are a subsidised patient AND
c) Do not specify the name of a specialist you would like to see

Private:
a) Non-Residents and Short-Term Visitors OR
b) Referred by a public hospital where you are a private patient, General Practitioner (GP) or private hospital OR
c) Specify the name of a specialist you would like to see

 *If you are referred by a GP or private hospital but you own a benefit card, you will be considered a subsidised patient

 

3. How much are the consultation charges?

​Consultation By ​ Subsidised Singapore Citizen (S$)​ ​ Subsidised Permanent Resident (S$)​ ​
​First Visit Repeat Visit​ ​First Visit ​Repeat Visit
Senior Consultant ​40.00 ​38.00 ​60.00 56.00
​Consultant ​40.00 ​38.00 ​60.00 ​56.00
​Associate Consultant / Registrar ​40.00 ​38.00 ​60.00 56.00

 

Consultation By ​ Private Patient (S$)​ ​ Non-Resident (S$)​ ​
​First Visit Repeat Visit​ ​First Visit ​Repeat Visit
Senior Consultant 161.00 100.00 ​190.00 110.00
​Consultant 140.00 86.00 ​160.00 ​93.00
​Associate Consultant / Registrar 95.00 63.00 ​95.00 63.00

 

Note

  1. Prices quoted are inclusive of 7% GST.
  2. If you have not been to the neuroscience clinic in the last 24 months, your next visit will be considered and charged as a First Visit. A new referral letter from a polyclinic is needed, to enjoy subsidised rates.
  3. A written prescription without a consultation will be charged at S$10.70 (inclusive of GST).
  4. Make your payment online via Drop and Go or at the billing counter after your consultation.
  5. Outpatient charges are not payable through MediSave except for conditions under the Ministry of Health (MOH) Chronic Disease Management Programme (CDMP). Those applicable to NNI are Stroke, Dementia, Parkinson’s Disease and Epilepsy: https://www.moh.gov.sg/cost-financing/healthcare-schemes-subsidies/medisave
  6. Payment is subject to withdrawal limits under current MediSave regulation.

These items will be charged separately

  • Laboratory tests
  • Imaging procedures
  • Specialised investigation / Miscellaneous procedures
  • Prescriptions

The consultation charges are effective from 7 June 2021 and are subject to change without notice.

For more information on healthcare financing schemes and subsidies available in Singapore: https://www.moh.gov.sg/cost-financing/healthcare-schemes-subsidies

 

4. How do I prepare for my appointment?

• Complete any required tests or scans before your appointment
• Follow instructions given to you such as fasting before blood tests, if needed
• Call us if you are unsure

NNI@SGH Campus
Tel: 6321 4377
Email: appointments@sgh.com.sg

Operating Hours:
Mon – Fri: 8:00am to 9:00pm
Sat: 8:00am to 2:00pm
Closed on Sun and Public Holidays

NNI@TTSH Campus
Tel: 6330 6363
Email: appointments@nni.com.sg

Operating Hours:
Mon – Wed, Fri: 8:00am to 5:30pm
Thu: 8:00am to 5:00pm
Closed on Sat, Sun and Public Holidays

Appointment Day

 

1. What do I bring to my appointment?

First Visit

  • Residents (Singaporeans, Permanent Residents):
    • NRIC / Birth Certificate
    • Civil Service Card (if available)
  • Non-Residents, Short-Term Visitors:
    • Passport / Employment Pass / Dependant Pass / Work Pass / Work Permit
  • Referral letter
  • Current / past medical reports and investigation results / films (if available)
  • Benefit cards e.g. CHAS, letter of guarantee from organisation or insurer

During your first visit to NNI, you will be given an appointment card. Keep it safely with you and bring it along for future visits to the clinic.

Future Visits

  • Residents (Singaporeans, Permanent Residents):
    • NRIC / Birth Certificate
    • Civil Service Card (if available)
  • Non-Residents, Short-Term Visitors:
    • Passport / Employment Pass / Dependant Pass / Work Pass / Work Permit
  • NNI appointment card
  • Any form given to you on your previous visit, for further tests to be done e.g. blood test, scans
  • Benefit cards e.g. CHAS, letter of guarantee from organisation or insurer

 

2. What time should I be here for my appointment?

Arrive at least ten minutes before your appointment time if you are seeing a doctor.

Arrive at least two hours before your appointment time if you have tests scheduled e.g. blood tests, scans

If you are late for your appointment, you will be seen at the next available slot and this could be at the end of the clinic session. If you are unable to wait or the doctor is unable to extend his/her clinic due to other appointments, our staff will arrange another appointment for you.

 

3. How long will my visit take?

Your visit may take one to three hours, depending on the number of patients in the clinic, your condition, if tests are needed for further medical advice to be given and any medical emergencies.

 

4. How do I get to NNI?

Click here for directions

During Your Visit

 

Note: COVID-19 Guidelines

  1. All patients and their accompanying person* to NNI@TTSH Campus neuroscience clinics will have to enter via TTSH and
    1. Check-in twice using the TraceTogther app or token – once at TTSH and again at the Neuroscience clinics.
    2. Complete the below health and travel declaration:
      Patient: https://form.gov.sg/5e3784c573a1e90011942ce9
      Accompanying Person: https://form.gov.sg/5e38145405296a00125a7092
    3. Wear a surgical or reusable mask with good filtration at all times. Strictly no entry without a mask.
  2. Wash and sanitise your hands regularly.
  3. Sit on designated seats.
  4. Keep a safe distance of at least 1M and do not interact with other patients or visitors.

*Only one accompanying person (including caregiver) will be allowed in the clinic to prevent overcrowding and reduce the risk of COVID-19. Other family members and helpers must wait outside the clinic

 

1. What is the registration process?

Upon arrival at the Neuroscience Clinic, register at the self-registration kiosk or the registration counter. A queue ticket will be given to you.
Take a seat near the consultation room and wait for your number to be called. Queue numbers are not called in sequence.

 

2. Which doctor will I see?

Subsidised patients will receive team-based care led by an assigned specialist.
Private patients will receive team-based care led by their choice of specialist.
All patients will receive the same quality of care regardless of their subsidy status.

Going Home

 

Eligible patients are strongly encouraged to use Drop and Go to cut down on time spent in the clinic. Payment can be made online and medications are delivered at no additional costs.         

1. What payment modes can I use at the clinic?

  • Cash
  • Credit / Debit cards (AMEX / Diners / Mastercard / VISA)
  • NETS
  • PayNow
  • MediSave

Check the receipt and inform our staff of any inaccuracies immediately.

Note:

  • Outpatient charges are not payable through MediSave except for conditions under the Ministry of Health (MOH) Chronic Disease Management Programme (CDMP). Those applicable to NNI are Stroke, Dementia, Parkinson’s Disease and Epilepsy: https://www.moh.gov.sg/cost-financing/healthcare-schemes-subsidies/medisave
  • Payment is subject to withdrawal limits under current MediSave regulation.
  • Staff is not able to check your MediSave balance or deductions. Our staff will only be able to see if a claim is successful / unsuccessful e.g. if there is not enough balance in the MediSave account or if the annual withdrawal has been reached
  • Contact the Central Provident Fund (CPF) to check your MediSave balance and usage: www.cpf.gov.sg

 

2. How do I collect my medication?

Free medication delivery is provided from Mon – Sat, except Sun and Public Holidays.
As there are limited delivery slots, it can take up to two weeks for supplies to reach you.
If you need medications urgently, collect them from the pharmacy or opt for express delivery if available, at S$8 (inclusive of GST).
Check your medication supplies regularly.