Thank you for choosing National Neuroscience Institute (NNI) as your partner in healthcare.
We hope the information here will help make your clinic visit easier.
Before Your Visit
1. How can I make, change or cancel an appointment?
Consultation at NNI is by-appointment only.
To make, change or cancel an appointment:
NNI@SGH CampusTel: 6321 4377Email: firstname.lastname@example.org
Operating Hours:Mon – Fri: 8:00am to 9:00pmSat: 8:00am to 2:00pmClosed on Sun and Public Holidays
NNI@TTSH CampusTel: 6330 6363Email: email@example.com
Operating Hours:Mon – Wed, Fri: 8:00am to 5:30pmThu: 8:00am to 5:00pmClosed on Sat, Sun and Public Holidays
Our call centre staff will need your NRIC number to provide help and make or change appointments. Tell our staff if your contact information or mailing address has changed so they can update your record.
2. Am I considered a subsidised or private patient?
Subsidised:a) Residents (Singaporeans, Permanent Residents) ANDb) Referred by a Polyclinic or public hospital where you are a subsidised patient ANDc) Do not specify the name of a specialist you would like to see
Private:a) Non-Residents and Short-Term Visitors ORb) Referred by a public hospital where you are a private patient, General Practitioner (GP) or private hospital ORc) Specify the name of a specialist you would like to see
*If you are referred by a GP or private hospital but you own a benefit card, you will be considered a subsidised patient
3. How much are the consultation charges?
These items will be charged separately
The consultation charges are effective from 7 June 2021 and are subject to change without notice.
For more information on healthcare financing schemes and subsidies available in Singapore:
4. How do I prepare for my appointment?
• Complete any required tests or scans before your appointment• Follow instructions given to you such as fasting before blood tests, if needed• Call us if you are unsure
1. What do I bring to my appointment?
During your first visit to NNI, you will be given an appointment card. Keep it safely with you and bring it along for future visits to the clinic.
2. What time should I be here for my appointment?
Arrive at least ten minutes before your appointment time if you are seeing a doctor.
Arrive at least two hours before your appointment time if you have tests scheduled e.g. blood tests, scans
If you are late for your appointment, you will be seen at the next available slot and this could be at the end of the clinic session. If you are unable to wait or the doctor is unable to extend his/her clinic due to other appointments, our staff will arrange another appointment for you.
3. How long will my visit take?
Your visit may take one to three hours, depending on the number of patients in the clinic, your condition, if tests are needed for further medical advice to be given and any medical emergencies.
4. How do I get to NNI?
Click here for directions
Note: COVID-19 Guidelines
*Only one accompanying person (including caregiver) will be allowed in the clinic to prevent overcrowding and reduce the risk of COVID-19. Other family members and helpers must wait outside the clinic
1. What is the registration process?
Upon arrival at the Neuroscience Clinic, register at the self-registration kiosk or the registration counter. A queue ticket will be given to you.Take a seat near the consultation room and wait for your number to be called. Queue numbers are not called in sequence.
2. Which doctor will I see?
Subsidised patients will receive team-based care led by an assigned specialist.
Private patients will receive team-based care led by their choice of specialist.All patients will receive the same quality of care regardless of their subsidy status.
Eligible patients are strongly encouraged to use Drop and Go to cut down on time spent in the clinic. Payment can be made online and medications are delivered at no additional costs.
1. What payment modes can I use at the clinic?
Check the receipt and inform our staff of any inaccuracies immediately.
2. How do I collect my medication?
Free medication delivery is provided from Mon – Sat, except Sun and Public Holidays.As there are limited delivery slots, it can take up to two weeks for supplies to reach you.If you need medications urgently, collect them from the pharmacy or opt for express delivery if available, at S$8 (inclusive of GST).Check your medication supplies regularly.
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