Video & Phone Consultation (Local Patients)

You may be suitable if:

• You are an existing patient on follow-up at NNI Neuroscience Clinic (NSOC) (NNI@TTSH)
• Your condition is stable
• Your medications have remained unchanged since your last visit
• You or your caregiver can communicate clearly, follow instructions during the consultation, and take part in medical counselling effectively

Video or phone consultation is not suitable if:

• You are seeing your doctor for the first time
• Your condition requires a physical examination
• Your condition is unstable or has recently worsened

Your doctor will assess whether this service is appropriate for you. If you are experiencing a medical emergency, please seek immediate medical care at your nearest healthcare facility.

• Your doctor will not be able to examine you physically
• Your condition will be assessed and managed based on information you provide during the consultation. Please inform your care team about any new symptoms, recent illnesses, hospitalisations, or changes in your condition, as these may affect your assessment and treatment
• Some physical signs may not be easily detected through video consultations. Audio, video, or connection issues may also affect communication.
• If you feel that video / phone consultation is inadequate to address your medical condition, you may terminate the consultation at any time, and arrange for an in-person clinic visit
• Patients without agency (e.g. patients living with dementia) must be accompanied by next-of-kin or a caregiver

Personal Data collected, used, or disclosed will be kept confidential. There will be no screenshots, photographs, audio, or video recordings (“Recordings”) taken by both the Institution and patient during the video / phone consultation by any means without prior agreement.

You can:

• Speak to your attending doctor or nurse during your next visit, or
• Email nsoc_vc_team@nni.com.sg, or
• Complete the online request form

NNI Neuroscience Clinic (NSOC) (NNI@TTSH) Operating Hours

• Monday to Wednesday, Friday: 8.00am to 5.30pm
• Thursday: 8.00am to 5.00pm
• Closed on Saturdays, Sundays, and Public Holidays

Video Consultation

The consultation fee is the same as your usual clinic consultation fee.

Phone Consultation

The consultation fee is 25% lower than your usual clinic consultation fee.

Your appointment details will be sent to you by SMS and/or email. You can also view your appointment in the NHG Health app.

Please ensure that you are available at the scheduled time.

Should you need to change or cancel your appointment, please call NNI Neuroscience Clinic (NSOC) (NNI@TTSH) at 6330 6363 or email nsoc_vc_team@nni.com.sg at least 7 working days before the appointment date.

For Video Consultation

Before your appointment:

• Ensure you have a mobile phone, tablet, or computer with internet access and camera
• Check that your device’s camera is turned on during the session
• Download NHG Health app and Zoom. Refer to the step-by-step user guide on how to access your video consultation session
• Ensure you have received the Zoom link via the NHG Health App or email

On your appointment day:

• Join the Zoom session at least 15 minutes before your appointment
• Sit in a quiet, well-lit location where you can speak privately
• Prepare a list of questions you would like to ask
• Note how much medication you have left if you require a refill
• Remember to request a time chit / medical certificate if you need one
• No recording is allowed (e.g. screenshot, photo, video, or audio recording)

For Phone Consultation

• Keep the same mobile number that was provided to the clinic nearby
• Sit in a quiet location where you can speak privately
• Prepare questions you would like to discuss
• Note how much medication you have left if you require a refill
• Remember to request a time chit / medical certificate if you need one
• No audio recording is allowed

Please note that physical examination cannot be performed through video or phone. If you have new or worsening symptoms, please contact 6330 6363 to arrange an in-person consultation.

For all medical emergencies or if you feel unwell, do not proceed with video or phone consultation. Please seek immediate medical care at your nearest healthcare facility.

We seek your understanding as there may be a delay in the previous consultation. Please wait for your doctor in the Zoom Waiting Room for video consultation or by the phone for phone consultation. Should there be a disruption to your consultation, our staff will contact you and assist with rescheduling the appointment if needed.

If medication is prescribed, you can:

• Have it delivered to your home for a fee, or
• Collect it from a Pill Locker station, or
• Collect it from the TTSH Pharmacy, Basement 2, Tan Tock Seng Hospital

For more information and medication delivery charges, please visit TTSH Pharmacy.

Our staff will update you on the next appointment details and any tests required via email.

You may also view your appointments and information on medication collection/delivery as well as payment on NHG Health app. Please refer to the guide here.

If you have requested a time chit / medical certificate, a digital copy is available on NHG Health app.

Should you have further queries, please call 6330 6363 or email nsoc_vc_team@nni.com.sg.

Our staff will try to help you resolve the issue. You may also call 6330 6363 for assistance. If needed, we will reschedule the appointment or arrange a face-to-face appointment.

Should there be abrupt disconnection mid-way during video consultation, please join back the session via NHG Health App or Zoom link.

Our staff will assist with rescheduling your appointment. Please call 6330 6363 or email nsoc_vc_team@nni.com.sg as soon as possible if you need to change or cancel your appointment.

If you have recently been admitted to hospital, visited the Emergency Department, or your condition has changed, please email nsoc_vc_team@nni.com.sg to let us know before your appointment.

For all medical emergencies or if you feel unwell, do not proceed with video or phone consultation. Please seek immediate medical care at your nearest healthcare facility.

No. To protect the privacy of our patients and caregivers, video and phone consultations are not recorded. Your healthcare provider will update your medical records after the consultation.