Planning For Your Visit

Your Clinic Visit

Thank you for choosing National Neuroscience Institute (NNI) as your partner in healthcare.

We hope the information here will help make your clinic visit easier.

1. How can I make, change or cancel an appointment?

Consultation at NNI is by-appointment only.

To make, change or cancel an appointment:

a) Use the SingHealth Health Buddy app for the following locations:

• NNI@Changi General Hospital
• NNI@KK Women's and Children's Hospital
• NNI@Sengkang General Hospital
• NNI@Singapore General Hospital
  

Use the HealthHub app to manage your NNI appointments for the following locations:

• NNI@Khoo Teck Puat Hospital
• NNI@Tan Tock Seng Hospital
• NNI@Woodlands Health

b) Fill in our online form to manage NNI appointments for the following locations:

• NNI@Changi General Hospital
• NNI@KK Women's and Children's Hospital
• NNI@Sengkang General Hospital
• NNI@Singapore General Hospital
• NNI@Tan Tock Seng Hospital 

c) Contact our call centres:

We do have a high call volume and we seek your understanding that your call may be put on hold. Please submit your request via the online form.

Our call centre staff will need your NRIC number to provide help and make or change appointments. Tell our staff if your contact information or mailing address has changed so they can update your record.

Note:

• Our doctors have scheduled clinic days and sessions. We will try to book an appointment that is convenient to you but this may not always be possible due to our doctors’ availability.
• See the polyclinic doctor or General Practitioner (GP) first to check if you need specialist care and get a referral before your visit to NNI.
• All first visits are screened by our doctors and if advised that your case is urgent, the earliest available slot will be given to you.
• If your GP requires a referral form, download it here. 

2. Am I considered a subsidised or private patient?

Subsidised:
a) Residents (Singaporeans, Permanent Residents) AND
b) Referred by a Polyclinic or public hospital where you are a subsidised patient AND
c) Do not specify the name of a specialist you would like to see

Private:
a) Non-Residents and Short-Term Visitors OR
b) Referred by a public hospital where you are a private patient, General Practitioner (GP) or private hospital OR
c) Specify the name of a specialist you would like to see 

*If you are referred by a GP or private hospital but you own a benefit card, you will be considered a subsidised patient

3. How much are the consultation charges?

Click here for the consultation charges.

4. How do I prepare for my appointment?

• Complete any required tests or scans before your appointment
• Follow instructions given to you such as fasting before blood tests, if needed
• Call us if you are unsure (refer to table in question 1)

5. How do I start a conversation with my doctor?

Understanding your medical condition will help you better manage it and make informed decisions about your treatment. Asking questions is key to effective communication with your healthcare provider (doctor/ nurse) and getting the most out of your clinic consultation.

3 tips to get the most out of your consultation:

• Write down your questions before the appointment
• Be proactive in asking questions
• Clarify any doubts you have

To know more about your condition and medication, visit our Conditions & Treatments page and search for the condition by name. Our staff are here to help you understand and manage your condition - if you have any questions, please ask!

Questions you may wish to ask during your consultation:

1. What do I bring to my appointment?

First Visit

• Residents (Singaporeans, Permanent Residents):
  • NRIC / Birth Certificate
  • Civil Service Card (if available)
• Non-Residents, Short-Term Visitors:
  • Passport / Employment Pass / Dependant Pass / Work Pass / Work Permit
• Referral letter
• Current / past medical reports and investigation results / films (if available)
• Benefit cards e.g. CHAS, letter of guarantee from organisation or insurer

Future Visits

• Residents (Singaporeans, Permanent Residents):
  • NRIC / Birth Certificate
  • Civil Service Card (if available)
• Non-Residents, Short-Term Visitors:
  • Passport / Employment Pass / Dependant Pass / Work Pass / Work Permit
• Any form given to you on your previous visit, for further tests to be done e.g. blood test, scans
• Benefit cards e.g. CHAS, letter of guarantee from organisation or insurer

2. What time should I be here for my appointment?

Arrive at least ten minutes before your appointment time if you are seeing a doctor.

Arrive at least two hours before your appointment time if you have tests scheduled e.g. blood tests, scans

If you are late for your appointment, you will be seen at the next available slot and this could be at the end of the clinic session. If you are unable to wait or the doctor is unable to extend his/her clinic due to other appointments, our staff will arrange another appointment for you.

3. How long will my visit take?

Your visit may take one to three hours, depending on the number of patients in the clinic, your condition, if tests are needed for further medical advice to be given and any medical emergencies.

4. How do I get to NNI?

Click here for directions

Note: Click here for the latest COVID-19 Guidelines

1. What is the registration process?

Upon arrival at the Neuroscience Clinic, register at the self-registration kiosk or the registration counter. A queue ticket will be given to you.
Take a seat near the consultation room and wait for your number to be called. Queue numbers are not called in sequence.

2. Which doctor will I see?

Subsidised patients will receive team-based care led by an assigned specialist.
Private patients will receive team-based care led by their choice of specialist.
All patients will receive the same quality of care regardless of their subsidy status.

Eligible patients are strongly encouraged to use Drop and Go to cut down on time spent in the clinic. Payment can be made online and medication delivery can be arranged. Find out more about Drop and Go here.         

1. What payment modes can I use at the clinic?

• Credit / Debit cards (AMEX / Diners / Mastercard / VISA)
• NETS
• PayNow
• MediSave

Check the receipt and inform our staff of any inaccuracies immediately.

Note:

• Outpatient charges are not payable through MediSave except for conditions under the Ministry of Health (MOH) Chronic Disease Management Programme (CDMP). Those applicable to NNI are Stroke, Dementia, Parkinson’s Disease and Epilepsy: https://www.moh.gov.sg/cost-financing/healthcare-schemes-subsidies/medisave
• Payment is subject to withdrawal limits under current MediSave regulation.
• Staff is not able to check your MediSave balance or deductions. Our staff will only be able to see if a claim is successful / unsuccessful e.g. if there is not enough balance in the MediSave account or if the annual withdrawal has been reached
• Contact the Central Provident Fund (CPF) to check your MediSave balance and usage: www.cpf.gov.sg

2. How do I collect my medication?

For more information on medication delivery, click here.
Medications, if any, can be collected at the pharmacy with a prescription.