Video & Phone Consultation

It can be challenging for people living with brain, nerve and muscle conditions to attend face-to-face appointments at the NNI Neuroscience Clinic (NSOC), due to difficulties with mobility.

Patients at NSOC (NNI@TTSH) can continue to receive care while at home via video and phone consultation with their care team.

What is Video Consultation (VC)?

This is an online consultation service offered to patients on active follow-up at NNI@TTSH. Patients and their caregiver may be able to receive medical advice from their healthcare provider (doctor, nurse, psychologist etc.) while staying home.

Consultations are accessed via the NHG Health App and hosted over Zoom, a video conferencing app via an internet-enabled mobile, tablet or computer. Medications, if any, will be delivered to your preferred address.

Benefits of Video Consultation

Of the patients and caregivers surveyed,

• 70% saved more than an hour on travelling time
• 60% did not have to take time off from work for their medical appointment
• 59% saved more than $20 on transportation costs
• 88% felt that the care received was similar to a face-to-face consultation.

Download a step-by-step user guide on how to access your video consultation session via the NHG Health App.

Download a step-by-step user guide on how to use Zoom.

What is Phone Consultation (PC)?

Similar to a video consultation, eligible patients at NSOC (NNI@TTSH) may choose to receive medical advice from their healthcare provider via a phone call.

Frequently Asked Questions (FAQs)

1. Am I eligible for video / phone consultation?

You could be eligible if you are:

• An existing patient with stable condition and on active follow-up with healthcare providers at NNI@TTSH
• On a stable routine of medications with no change in medication dosage at the last clinic visit
• You (or your caregiver) is able to share your medical history, follow the instructions for an on-screen physical examination and take part in medical counselling successfully over video and/or phone consultation

Video / phone consultation is not suitable for:

• New referrals (i.e. you have never been seen by attending doctor in a face-to-face consultation previously)
• You have an unstable medical condition that requires an in-person evaluation and consultation

Your attending doctor will assess your suitability.

2. How do I sign-up for a video / phone consultation?

• Speak to your attending doctor or nurse during your next visit
• Contact NSOC at 6330 6363
• Email nsoc_vc_team@nni.com.sg
• Fill in the form

Operating Hours

Mon - Wed, Fri: 8.00am to 5.30pm

Thu: 8.00am to 5.00pm

Closed on Sat, Sun, and Public Holidays

3. How much does a video / phone consultation cost?

Video Consultation:
The fees remain the same as your current clinic consultation. Click here for consultation charges.

Phone Consultation:
The charge for phone consultation is 25% less than your usual consultation fee.

4. How do I collect my medications?

Medications, if any, can be delivered to you at a fee or picked up from a Pill Locker station. For more information, visit TTSH Pharmacy.

Medication Delivery Charges*

 *Effective 19 May 2026

**The following are instances are subjected to an additional charge of $9.81 (inclusive of GST):

• Re-delivery due to failed delivery attempt (E.g. No one at the delivery address to receive the medications during your selected delivery timeslot).
• Any amendments made within 5 working days of the confirmed delivery date.

5. When is my video / phone consultation appointment?

Your appointment details will be sent to you via SMS and/or email. . You can also view your appointments via NHG Health App.

Ensure that you are available for the appointment.

6. How should I prepare for my video / phone consultation?

Video Consultation:
You will need an internet-enabled mobile, tablet or computer, and a stable internet connection to assess the Zoom Link via the NHG Health App. It is highly recommended that you complete your video consultation via the NHG Health App.

If needed, you can use a computer with internet connection if you are accessing the Zoom Link from your email.

Things to Note for Video Consultations:

1. Enter the Zoom meeting room at least 15 minutes before your appointment. If your doctor is unable to reach you within 10 minutes after your appointment time, your session may be rescheduled.

2. Due to the limitations of video conferencing, the doctor will not be able to assess certain physical symptoms. If you have new or worsening symptoms, contact our clinic at 6330 6363 to arrange a face-to-face visit.

Operating Hours:

Mon - Wed, Fri: 8.00am to 5.30pm
Thu: 8.00am to 5.00pm
Closed on Sat, Sun, and Public Holidays

Phone Consultation:
Use the same mobile you have provided to NSOC.

Ensure that you are in a quiet environment.

7. What if I face technical issues on the day of my appointment?

Our staff will call you to help with the technical issue. You can also contact our staff at 6330 6363 for advice. If required, a face-to-face appointment will be arranged.

8. What if I am not available or missed the appointment?

Contact 6330 6363 or email nsoc_vc_team@nni.com.sg to change or cancel your appointment.

9. What if I am currently unwell, have been hospitalised or visited the Emergency Department recently?

If you need to reschedule the video consultation, contact 6330 6363 or nsoc_vc_team@nni.com.sg for advice.

If you are unwell and need medical attention, seek medical help.

10. Are the video / phone consultation sessions recorded?

To protect the privacy of our patients and caregivers, video / phone consultation sessions are not recorded. Your medical record with NSOC will be updated following the video / phone consultation.