It can be challenging for people living with brain, nerve and muscle conditions to attend face-to-face appointments at our Neuroscience Clinic, due to difficulties with mobility.
Patients from the Neuroscience Clinic at NNI@TTSH Campus can continue to receive care while at home via video and phone consultation with their care team.
What is Video Consultation (VC)?
This is an online consultation service offered to patients on active follow-up at NNI@TTSH Campus. Patients and their caregiver can receive medical advice from their healthcare provider (doctor, nurse, psychologist etc.) while staying home.
Consultations are held via Zoom, a video conferencing app via an internet-enabled mobile, tablet or computer. Medications, if any, will be delivered to your preferred address.
Benefits of Video Consultation
Of the patients and caregivers surveyed,
Download our video consultation e-brochure for details.
Download a step-by-step user guide on how to use Zoom.
What is Phone Consultation (PC)?
Similar to a video consultation, eligible patients at the Neuroscience Clinics, NNI@TTSH Campus can choose to receive medical advice from their healthcare provider via a phone call.
Frequently Asked Questions (FAQs)
1. Am I eligible for video / phone consultation?
You could be eligible if you are:
Video / phone consultation is not suitable for:
Your attending doctor will assess your suitability.
2. How do I sign-up for a video / phone consultation?
Mon - Wed, Fri: 8.00am to 5.30pm
Thu: 8.00am to 5.00pm
Closed on Sat, Sun, and Public Holidays
3. How much does a video / phone consultation cost?
Video consultation:The fees remain the same as your current clinic consultation. Click here for consultation charges.
Phone consultation:The charge for phone consultation is 25% less than your usual consultation fee.
4. How do I collect my medications?
Medications, if any, will be delivered to you at no additional costs.
5. When is my video / phone consultation appointment?
Your appointment details will be sent to you via SMS and/or email. Ensure that you are available for the appointment.
6. How should I prepare for my video / phone consultation?
Video consultation:You will need an internet-enabled mobile, tablet or computer, and a stable internet connection.
Phone consultation:Use the same mobile you have provided to the Neuroscience Clinic.
Ensure that you are in a quiet environment.
7. What if I face technical issues on the day of my appointment?
Our staff will call you to help with the technical issue. You can also contact our staff at 6330 6363 for advice. If required, a face-to-face appointment will be arranged.
8. What if I am not available or missed the appointment?
Contact 6330 6363 or email email@example.com to change or cancel your appointment.
9. What if I am unwell, have been hospitalised or visited the Emergency Department recently?
Contact 6330 6363 or firstname.lastname@example.org for advice. If you are unwell or for emergencies, seek medical help.
10. Are the video / phone consultation sessions recorded?
To protect the privacy of our patients and caregivers, video / phone consultation sessions are not recorded. Your medical record with the Neuroscience Clinic will be updated following the video / phone consultation.
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