What is Video Consultation (VC)?
This is an online consultation service piloted at the Neuroscience Clinic, National Neuroscience Institute (NNI) (TTSH Campus).
A patient and/or caregiver will be connected to a healthcare provider (doctor, nurse, psychologist etc.) via a secured video conferencing platform called Zoom.
You will be able to receive medical advice from the comfort of your home or wherever you choose, via internet-enabled devices like your smartphones, tablets and computers.
Speak to our staff or download our e-brochure for details.
Click here for a step-by-step user guide on how to use the Zoom App.
Frequently Asked Questions (FAQs)
1. When is my video consultation appointment?
You will receive your appointment time slot via SMS and/or email. Ensure that you are available for the appointment.
2. What if I am not available or missed the appointment?
Contact 6330 6363 or firstname.lastname@example.org to change or cancel your appointment.
3. What if I am unwell, have been hospitalised or visited the A&E recently?
Contact 6330 6363 or email@example.com for advice. If you are unwell or for emergencies, seek medical help.
4. What are the fees for a video consultation?
The fees remain the same as your current clinic consultation.Click here for consultation charges.
5. How do I collect my medications?
We will arrange for the medications to be sent to you. Speak to our clinic staff for details.
6. Will my medical records be updated?
Your medical records will be updated accordingly and promptly in the system.
7. How should I prepare for the video consultation?
You will need an internet-enabled device (mobile, tablet or computer). The bandwidth should be 600kbps (up/down) for the connection to be clear.
8. What if I face technical issues?
Our staff will call to reschedule your appointment. If required, a face-to-face appointment will be arranged.
9. Are the consultation sessions recorded?
To protect the privacy of our patients and caregivers, video consultation sessions are not recorded.
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