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Drop and Go

Frequently Asked Questions (FAQs)

 

1. What is Drop and Go?

Drop and Go allows patients to skip having to pay the bill and collecting medications at the clinic, saving them time. Payment for the visit can be made online and medications, if any, will be delivered to your address at no additional cost.

As there are limited delivery slots, it can take up to two weeks for your medication to reach you.

If you need them urgently, collect them from the pharmacy or opt for express delivery if available, at S$8 (inclusive of GST).

Check your medication supplies regularly and ensure that your mailing address and contact number are up to date. To update your details, inform our clinic staff on your visit or call 6330 6363.

Operating Hours:
Mon – Wed, Fri: 8:00am to 5:30pm
Thu: 8:00am to 5:00pm
Closed on Sat, Sun and Public Holidays


2. Am I eligible for Drop and Go?

Both subsidised and private residents (Singaporeans and Permanent Residents) can sign up for Drop and Go. Refer to the table below for details.

Non-residents and short-term visitors are not eligible for Drop and Go.

Patient Classification​ ​​ ​First Visit​ ​Repeat Visit
SingaporeanPermanent ResidentSingaporeanPermanent Resident
​Subsidised / private patient
• without Medisave
• without benefits card e.g. CHAS
• without letter of guarantee from organsation or insurer
Yes​Yes​Yes​Yes

​Subsidised / Private patient
• with Medisave*

*Subsidised / private patient on repeat visit but making payment by MediSave for the first time, is not eligible

NoNo​Yes​Yes
​Subsidised / private patient
• with benefits card e.g. CHAS
• with letter of guarantee
​No​No​No​No


3. Do I need to pay for Drop and Go?

Drop and Go is a free service.

 

4. When will I receive my invoice?

A hardcopy invoice will be sent to your registered address in a week’s time from your visit. A softcopy invoice can also be found on the HealthHub app the next day after your appointment.

If you notice any discrepancies, call 6330 6363.

Ensure that your mailing address and contact number are up to date. To change your details, inform our clinic staff on your visit or call 6330 6363.

Operating Hours:
Mon – Wed, Fri: 8:00am to 5:30pm
Thu: 8:00am to 5:00pm
Closed on Sat, Sun and Public Holidays

 

5. How do I know if my bill payment is successful and my next appointment is fixed?

You are strongly encouraged to keep a copy of your transaction receipt as proof of payment.

An SMS will be sent to you in five days’ time after your clinic visit, with details of your next appointment.

If you do not receive a confirmation SMS after five days, call 6330 6363.

Ensure that your mailing address and contact number are up to date. To change your details, inform our clinic staff on your visit or call 6330 6363.

Operating Hours:
Mon – Wed, Fri: 8:00am to 5:30pm
Thu: 8:00am to 5:00pm
Closed on Sat, Sun and Public Holidays

 

6. Can I make payment or collect my medications at the clinic instead?

You will be asked to go to the payment counter after your consultation / tests and make your next appointment (if required).

You can make payment at the clinic using credit / debit cards (AMEX, Diners, Mastercard, VISA), NETS, PayNow and MediSave*.

Medications, if any, can be collected at the pharmacy with a prescription.

For payment via *Medisave:

  • Only outpatient charges related to Stroke, Dementia, Parkinson’s Disease and Epilepsy are payable through MediSave under the Ministry of Health (MOH) Chronic Disease Management Programme (CDMP): https://www.moh.gov.sg/cost-financing/healthcare-schemes-subsidies/medisave
  • We are unable to check your MediSave balance or deductions - we can only check if a claim is successful or not unsuccessful e.g. if there is not enough balance in the MediSave account or if the annual withdrawal has been reached
  • Contact the Central Provident Fund (CPF) directly to check your MediSave balance and usage: www.cpf.gov.sg

 

7. Is Drop and Go available at other hospitals and institutions?

Drop and Go is also available at Singapore General Hospital.